Introduction

We, Altum International Inc., brands which doing business as "Altum Exterior & Interior WPC Products”, in this Privacy Police, describe how we use your Personal Information (the "Information" or "Data") that we collect from you if you:

  • access or use our website at https://altum-wpc.com/ (the "Services" or "Website").
  • sign up in any of our online services.
  • contact us for customer service.

If you have any questions or concerns about this Privacy Notice, or our practices with regards to your Personal Information, please contact us at sales@altum-wpc.com.

If you buy our products online, register for an online account with us, use the "wish list" features of our online services, sign up for updates and marketing communications from us, submit a product review on our Website, contact us for customer service, or otherwise interact with us via our online services, we appreciate that you are trusting us with your Personal Information and we may collect personal information about you, including the following:

  • Information you provide to us: We collect personal information that you provide to us directly, such as when you register an account, make a purchase, sign up for our email list, or contact us for customer support. This information may include your name, email address, phone number, billing address, shipping address, payment information.
  • Information we collect automatically: We collect certain information automatically when you visit our Website, such as your IP address, browser type, operating system, device type, and referral information. We may also collect information about your browsing behavior on our Website, such as the pages you visit and the products you view.
  • Information from third parties: We may collect personal information about you from third parties, such as social media platforms or marketing partners. This information may include your name, email address, and social media profile information.

Use and Disclosure of Personal Information

We use your Personal Information for a variety of purposes, including:

  • To process your orders and provide you with the products and services you request: We use your Personal Information to process your orders, to process payments, shipping and fulfillment of your order, to return, and exchange your order, fulfill your requests, and provide you with customer support.
  • To improve our Website and services: We use your Personal Information to improve our Website and services, to develop new products and features, and to personalize your experience on our Website.
  • To communicate with you: We may use your Personal Information to communicate with you about your orders, our products and services, and other marketing and promotional offers.
  • For security and fraud prevention: We may use your Personal Information as part of our efforts to keep our Website safe and secure.

We may disclose your Personal Information in the following limited circumstances:

  • Service providers: We may disclose your Personal Information to third parties who help us operate our Website and provide our services, including technology providers and social media networks, for marketing and advertising, including targeted advertising. 
  • To Law Enforcement: To provide information to, or as required by, local law enforcement agencies, other local government authorities to protect the rights and safety of our property, company and customers.
  • In Connection with a Corporate Transaction. In the event that Altum International Inc. or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, consolidation, bankruptcy, liquidation or other similar corporate reorganization, where your information may be one of the transferred assets.

Choices that can you make about your Information

  • Unsubscribe: If you no longer wish to receive promotional emails or direct mail from Altum Exterior & Interior WPC Products, you can contact Customer Service. An opt-out request will not stop transactional emails related to your purchases.
  • If you would like Altum Exterior & Interior WPC Products to correct or delete your Personal Information, you can contact Customer Service. You will be asked to verify your identity, including providing your name and email address.

Retain and Protect Your Personal Information

We keep your Personal Information for as long as needed or permitted in light of the purposes for which it was obtained. 

We may remove Personal Information for inactive accounts from our database, subject to any applicable legal or regulatory obligations. Furthermore, we may delete Personal Information from our database at any time and without providing any reason.

We take appropriate technical and organizational security measures intended to safeguard the Personal Information in our custody and control. Such measures include, for example, limiting access to Personal Information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Policy, as well as other administrative, technical and physical safeguards.

Children’s Personal Information

We are concerned about the safety of children when they use the Internet. Our Website and applications are not directed to children under the age of 13. If we become aware that a user is under the age of 13 and has registered without prior verifiable parental consent, we will remove their information from our files. If a parent or guardian discovers that a child under the age of 13 has provided us with information, we ask that you contact us at sales@altum-wpc.com.

Contact with us

If you have any questions about this Privacy Policy or Altum’s data practices, please contact sales@altum-wpc.com.